After a fun evening where members joined one another in small cohorts for dinner and drinks, we're back to business Tuesday morning at the TPSA Summit in Santa Clara, CA. Nicolas Steib, Global Head of Field Services Hubs, SAP began the morning by introducing attendees to the concept of SAP hubs - the cornerstone of SAP's efforts to increase speed to market, secure and accelerate delivery capabilities, and exchange knowledge. He then went on to discuss two distinct approaches to service innovation by focusing on fulfillment and embedding service content into the product. Nicolas wrapped up his presentation with lessons learned such as focusing energy around a strong vision, gaining traction, and then relentlessly managing change to execute that vision. Next up, Madan Gadde from HP Software...
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