Our third keynote of the morning was delivered by Charley Dublin, Senior Director of Professional Services at Akamai Technologies. Charley did a deep dive into the ground-breaking work that Akamai Technologies has done within the past year on their success in measuring the economic impact of Professional Services. He then explored the fundamental business dynamics related to PS that cause the need for EIA models. From this context, he then built out a general framework to develop various valuation methods and included basic comparison methods as well as more advanced methods that leverage basic statistical approaches. Finally, Charley closed the presentation by reviewing best practices to gain acceptance of EIA methods with executive teams. And that ends the final day of three more insighful and informative keynotes! We are now looking forward to the morning and afternoon TPSA track sessions!
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